"The distributor told me Tuesday. I had a dinner service for 180 covers on Friday. You learn real fast who actually picks up the phone."— Rosa Ferrante, Executive Chef, Osteria del Faro, Charleston
When a mid-size regional distributor serving the Southeast folded with 72 hours notice last October, thirty-seven restaurants scrambled to rebuild supply lines mid-season. Rosa Ferrante was one of them. What followed wasn't a crisis — it was a masterclass in the informal networks that actually keep kitchens running.
In this episode, Rosa walks through every call she made that week, the favors she cashed in, and the two relationships she built in the chaos that have since become her most reliable sourcing channels. There's a reason the best operators keep a second list.
reported at least one primary distributor disruption in 2025, up from 21% in 2023. The restaurants that recovered fastest shared one trait: redundant sourcing relationships built before the crisis hit.
Source: Independent Restaurant Coalition, 2025 State of Supply Report
60-Second Clip · The Call That Saved Service
Rosa Ferrante on the call that saved Friday service
Dispatch No. 141

